We want you to have a pleasant shopping experience with Heysisi. If you are not satisfied with your purchase, we're here to help. Please see our return policy for more details.
How long is the return window?
- We will accept returns within 30 days of delivery.
- Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
A Few Things to Note:
- All returned products must be unworn, unwashed in original condition with product tags and hygiene liners attached.
- Our swimwear comes with a removable hygiene liner to ensure your safety. Due to sanitary reasons, we will only accept a return if the hygiene liner is still attached. Please try on your Heysisi swim items over your underwear without removing the hygiene liner.
- For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges unless there is a quality issue.
- Remember to take extra care to pack your return package properly, so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.
- Gift cards and items marked as flash sales, final sales & special sales are not eligible for returns or exchanges and will not be refunded.
- 3 piece sets cannot be refunded or exchanged individually.
Can I return an item purchased with a coupon?
Please note that purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and regular form of payment, only the amount exceeding the coupon value is refundable. If you need more help, feel free to contact our Customer Care Team.
Where should I send my returns?
Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.
How can I get the refund for my return?
Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop on Heysisi.com. Please note that purchases made with coupons can not be returned or exchanged.